WEBSITE YEAR ESTABLISHED 1994 NUMBER OF EMPLOYEES 42 PAYMENT METHOD Visa, Mastercard, Cheque & Cash MEMBERSHIPS ACMO, BILD, CCI, CSC, MBOT, RCC LIABILITY INSURANCE Yes WORKERS COMPENSATION Yes WRITTEN CONTRACT Yes WARRANTY TERMS Limited Lifetime WarrantyĬompany profile information is not moderated by HomeStars. Our door and window screens, as well as our screens for large openings are professionally installed by Phantom-trained installers who will treat your home with care.Ĭall us today and experience Phantom Screens. There are a number of installation options for our large opening (manual and motorized) screens including fully recessed and surface mounted and so the time taken for installation will vary for every project. However, before we schedule an installation with you we will take into account any manufacturing lead times when ordering your screens. We'll also schedule an installation date with you.ĭepending on how many doors and window screens you order, most installations are completed within one day. We’ll then take detailed measurements and prepare you an estimate. For more details, please visit SPECIALITIES Once you've made contact with us at Ontario Screen Systems Inc., we will talk to you about your requirements and ideas you have. PHANTOM MOTORIZED SCREENS - Motorized Screens cover all large application types, including balconies, porches and verandas, folding walls, picture windows, Roman archways, garage doors, large glazing applications. PHANTOM WINDOW SCREENS - suited for casement windows (in-swing and out-swing), awning windows, single-hung and double-hung windows, tilt 'n' turn windows, horizontal sliding windows. BRANDS Phantom Screens, Phantom retractable screens STYLES PHANTOM DOOR SCREENS - Ideal for single doors, double-French doors, in-swing and out-swing doors, sliding glass doors, garden doors, tilt 'n' turn doors, oversized doors. Thank you.ĬATEGORIES Windows & Doors Installation & Service PRODUCTS All of Phantom Screens, including retractable screen doors, windows and motorized screens SERVICES Our trained installation technicians and the Limited Lifetime Warranty ensure that Phantom Screens last a lifetime. We expect most readers with solid values will understand this. But we prefer to let the public see that we are an ethical business with clear and up-front, written policies who we won’t be held hostage by unfair social media antics. That might even have been your motivation for writing this review. PS – Could we have made this review “go away” by giving you the additional payment you were hoping for? Probably. You then thanked our small business by giving us a zero rating, despite that you “…like the product and the install person was great!” In truth, that is what “really stings”. Regardless, we kindly refunded 50% of your deposit as a gesture of our goodwill. To ensure our customers understand this, our quotations clearly state in bold font “All deposits are non-refundable”. Avoiding the risk of loss caused by a canceled custom order is why we take a deposit, as is the case with most any custom-made product. If it’s not installed, that custom-manufactured product may sit on our shelf for eternity, as every home and every doorway is different. We must still pay IN FULL for your screen. When a customer cancels too late in the process – as you did - it’s too late to stop production of your screen at the manufacturer’s plant. Shortly after you agreed to purchase your custom screen, your deposit paid for its manufacture. When a homeowner pays a deposit, their funds are put toward our purchase of their custom-made products from Phantom Screens. Our employees then earn a living installing those screens. We don’t manufacture we purchase made-to-order screens from Phantom Screens based on homeowners’ custom measurements. is a small, family-owned screen installation company, based right here in Mississauga. Unfortunately, it appears you have mis-understood – not just who we are and what we do – but also why deposits are required for any custom-ordered product. It sounds like that experience was worthy of a five-star review! We’re glad that you were thrilled with your first screen.
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